At Spartina Store, we craft each piece to be a trusted companion on your journey. We hope every item finds its perfect place in your story. However, we understand that sometimes an exchange or return is part of the adventure. Our policy is designed with the same intentionality and care as our collections—clear, straightforward, and respectful of your experience.

Our Return & Exchange Philosophy

We offer a 15-day window from the date you receive your item to initiate a return or exchange for a full refund or a different size/color, provided the item is in its original, unworn, and resalable condition with all tags and packaging intact.

Please Note: Non-Returnable Items

To ensure the health, safety, and integrity of our products for all our adventurers, the following items from our curation are final sale and cannot be returned or exchanged:

  • Accessories & Drinkware: For hygiene reasons, all items in the Drinkware category (such as water bottles and tumblers) are final sale once used or if the original packaging is opened.
  • Personalized & Custom Items: Any item that has been personalized, monogrammed, or assembled as part of a custom Charm Set or Bag Charm configuration.
  • Intimate Apparel & Swim: Items from the Beach Towels category, if the hygiene seal is removed, and any intimate apparel for health and safety reasons.
  • Sale & Clearance Items: All items purchased during a final sale or from a clearance section are considered final sale.

The Return & Exchange Journey: A Step-by-Step Guide

  1. Initiate Your Request (Within 15 Days of Delivery)
    Contact our dedicated customer journey team at [email protected] within 15 days of receiving your order. Please use the subject line “Return/Exchange Request” and include the following details in your email. You may use the template provided below for clarity.
  2. Await Authorization & Instructions
    Our team will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions. Please do not ship items back without an RMA number, as we cannot process unauthorized returns.
  3. Prepare Your Package
    Securely pack the item(s) in their original packaging, including all tags, dust bags, and accessories. Include a copy of your order confirmation or the RMA email inside the package. Affix the provided return shipping label to the outside of the box.
  4. Ship Your Return
    Drop off your package at the designated carrier location (as specified in your instructions). We recommend obtaining a drop-off receipt for your records. Please note: Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
  5. Our Inspection & Your Resolution
    Once we receive your return at our journey hub (1756 Coolidge Street, IONE, US 97843), our team will inspect the item(s) within 3-5 business days.
    • For Refunds: Upon approval, your refund will be processed to your original method of payment.
    • For Exchanges: We will ship the requested replacement item to you as soon as possible. If the desired item is out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Your refund will be processed using the same payment method used for the original purchase (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card Refunds: Once processed by us, please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer’s policies.
  • PayPal Refunds: Refunds to PayPal are typically reflected within 3-5 business days of our processing.

You will receive an email notification once your refund has been issued.

Return/Exchange Request Email Template

To help you curate your request, feel free to use and adapt the template below when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Spartina Store Team, I would like to request a [Return for Refund / Exchange] for my recent order. Order Number: [Please insert your order number] Name: [Your Full Name] Email Address: [The email used on the order] Item(s) for Return/Exchange: – Product Name: [e.g., Clara Crossbody, Seaglass] – Size/Color: [e.g., Medium, Navy] – Reason for Return/Exchange: [e.g., Incorrect size, Change of mind] For Exchanges, desired replacement: – Product Name: – Size/Color: I confirm that the item(s) are in original, unworn condition with all tags and packaging intact. Thank you for your assistance in curating this next step of my journey. Best regards, [Your Name]

Damaged or Defective Items

Your journey with a Spartina piece should begin perfectly. If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

For any questions about your return journey:
Spartina Store Customer Journey Team
Email: [email protected]
Address: 1756 Coolidge Street, IONE, US 97843

We aim to respond to all inquiries within 1-2 business days.

Thank you for letting Spartina be part of your story. We are here to ensure every chapter, including this one, is handled with care and respect.