Every Spartina piece is crafted to be a trusted companion on your adventure. Our policies are designed with the same intentionality—clear, straightforward, and respectful of your experience.

Shipping Your Curated Items

We are delighted to send your carefully chosen Spartina pieces across the globe (excluding some remote regions and parts of Asia). Our process is designed for care and clarity.

Order Processing

Please allow 1-2 business days for us to prepare your order with care before it ships.

Shipping Methods & Timelines

We offer two paths to get your treasures to you:

  • Standard Shipping (US $12.95): Your order will be shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
  • Free Shipping: For orders over US $50, we offer complimentary shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

You will receive a tracking notification once your journey with us begins.

Our Return & Exchange Philosophy

We hope every item finds its perfect place in your story. However, we understand that sometimes an exchange or return is part of the adventure. We offer a 15-day window from the date you receive your item to initiate a return or exchange for a full refund or a different size/color, provided the item is in its original, unworn, and resalable condition with all tags and packaging intact.

Please Note: Non-Returnable Items

To ensure the health, safety, and integrity of our products for all our adventurers, the following items from our curation are final sale and cannot be returned or exchanged:

  • Drinkware: For hygiene reasons, all items in the Drinkware category (such as water bottles and tumblers) are final sale once used or if the original packaging is opened.
  • Personalized & Custom Items: Any item that has been personalized, monogrammed, or assembled as part of a custom Charm Set or Bag Charm configuration.
  • Beach Towels & Intimate Apparel: Items from the Beach Towels category, if the hygiene seal is removed, and any intimate apparel for health and safety reasons.
  • Sale & Clearance Items: All items purchased during a final sale or from a clearance section.

This list is based on our current product menu including Accessories, Drinkware, Beach Towels, and customized charm products.

The Return & Exchange Journey: A Step-by-Step Guide

Step 1: Initiate Your Request (Within 15 Days)

Contact our Customer Journey Team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:

  • Your order number
  • Full name and email address
  • Item details and reason for return/exchange
  • For exchanges, your desired replacement item

You may adapt the template provided on our homepage for clarity.

Step 2: Await Authorization & Instructions

Our team will review your request. If approved, we will send you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Please do not ship items back without an RMA number.

Step 3: Prepare Your Package

Securely pack the item(s) in their original packaging, including all tags, dust bags, and accessories. Include a copy of your order confirmation or the RMA email inside the package. Affix the provided return shipping label to the outside.

Step 4: Ship Your Return

Drop off your package at the designated carrier location. We recommend obtaining a drop-off receipt for your records.

Please note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

Step 5: Our Inspection & Your Resolution

Once received at our Journey Hub (1756 Coolidge Street, IONE, US 97843), we will inspect the item(s) within 3-5 business days.

  • For Refunds: Upon approval, your refund will be processed to your original payment method.
  • For Exchanges: We will ship the requested replacement promptly. If out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Your refund will be processed using the same payment method used for the original purchase (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card Refunds: Once processed by us, please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer’s policies.
  • PayPal Refunds: Refunds to PayPal are typically reflected within 3-5 business days of our processing.

You will receive an email notification once your refund has been issued.

Damaged or Defective Items

Your journey with a Spartina piece should begin perfectly. If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

For Any Questions About Your Journey

Spartina Store Customer Journey Team
Email: [email protected]
Address: 1756 Coolidge Street, IONE, US 97843

We aim to respond to all inquiries within 1-2 business days.

Thank you for letting Spartina be part of your story. We are here to ensure every chapter, including this one, is handled with care and respect.